🛍️ About ShedPoundsPortal
What is ShedPoundsPortal?
We’re an online store offering carefully selected fashion wear for men, women, and kids. We specialize in sneakers, shoes, and a range of clothing styles, all sourced globally.
Where are your products from?
We work with trusted suppliers from across the world, including the United States, Europe, and Asia. Quality and style are our priorities.
Are you a direct manufacturer?
No. We’re a curated marketplace. We handpick quality items from trusted global suppliers and bring them to you in one place.
đź‘— Products & Selections
What types of products do you sell?
We offer clothes (like T-shirts, polos, long sleeves, and dresses) as well as sneakers and other footwear for men, women, and kids.
How often do you update your product catalog?
New items are added weekly. We’re always updating styles and collections to match trends and seasonal demand.
Do your products come in various sizes?
Each product page includes a detailed size chart. We strongly suggest checking it before placing your order.
Do you carry plus-size or kids-specific items?
Absolutely. We stock a wide range of sizes for all age groups and body types.
đź›’ Ordering
How do I place an order?
Simply browse our products, add your favorites to cart, and check out using our secure system.
Can I cancel or change my order?
Orders can only be canceled or edited if they haven’t been processed. Reach out to us as soon as possible.
Can I place an order without creating an account?
Yes, but creating an account makes it easier to track your orders and get special deals.
đźšš Shipping & Returns
Do you ship worldwide?
Right now, we primarily ship within the U.S., but many of our suppliers also deliver internationally. Please check individual product availability.
How long does delivery take?
Delivery times vary:
- U.S.-based items: 7 to 10 business days
- International items: up to 15 business days
How can I track my order?
You’ll receive a tracking number by email once your order ships.
What is your return policy?
You can return unused items within 10 days of delivery. Please see our Return Policy for full details.
Who pays for return shipping?
We cover the return cost if the error is ours. If you simply change your mind or ordered the wrong size, you’ll be responsible for the return shipping.
đź’ł Payments & Pricing
What payment methods do you accept?
We accept all major cards including Visa, MasterCard, and American Express. Other options like PayPal may be added soon.
Are your prices final?
Yes, all prices shown include taxes unless otherwise stated. You’ll see shipping fees (if any) at checkout.
Do you offer discounts or sales?
We run promotions often. Subscribe to our newsletter or follow us on social media to stay updated.
đź”’ Safety & Trust
Is my payment information secure?
Absolutely. We use secure encryption and checkout systems to keep your data safe.
Do you sell my information?
Never. Your personal details are only used for order processing. See our Privacy Policy for more.
Are your products authentic?
Yes. We work with verified suppliers and inspect listings before adding them to our store.
✉️ Contact & Support
How can I reach customer support?
You can contact us via email or through our contact form. We aim to reply within 24 hours.
What if my item arrives damaged or the wrong product is sent?
Contact us immediately with photos. We’ll take care of it quickly.
🧾 After-Order Support
How do I request a refund?
Just send us a request via email with your order number and reason. We’ll guide you from there.
How do I exchange a product?
We handle exchanges based on inventory. If the size you want is in stock, we’ll help process the exchange after the original item is returned.
Can't find what you're looking for?
Send us an email to tell us what’s up and someone from our Customer Service team will get back to you as soon as possible.
Please email us at info@shedpoundsportal.com